Refund Policy

Order Exchanges

To help ensure a smooth shopping experience, please carefully review your order details—including size, design, and quantity—before completing your purchase.

We are unable to make changes or offer exchanges for mistakes in these selections once the order has been placed.

However, you may cancel your order within 24 hours and submit a new order with the correct information.

If you need assistance at any point, our support team is here to help.

Order Cancellations

Cancellation Window: Within 4 Hours of Purchase

Orders can be canceled within 4 hours of placement. After this window, your order may already be in processing and can no longer be canceled.

To request a cancellation, please contact us via email as soon as possible. Prompt action increases the chance of a successful cancellation.

Returns and Refunds

Return Policy: Valid Within 30 Days of Delivery

We accept returns within 30 days of receiving your order. After this period, all sales are considered final, and refunds will no longer be issued.

Returns and refunds are eligible under the following conditions:

– The item arrived damaged or broken
– The product differs in design, size, or material from what was ordered
– You received the wrong item
– The product significantly deviates from its description

Ineligible Items for Return or Refund:

• Items Not Eligible for Return

  Returns will not be accepted for:

  – Items that have been worn, washed, or altered
  – Defects that are not a result of our production or handling
  – Items missing original tags or packaging
  – Products with minor, repairable thread imperfections

  All returned items must be in their original condition and include all original packaging.

Refund Claim Requirements

Refund Request Requirements

When submitting a refund request, please provide the following information:

– A copy of the shipping label or receipt
– Proof of purchase (such as an order confirmation)
– Clear photos or evidence of any defects or issues
– Any relevant communications, such as email screenshots, to support your claim

Return and Refund Process

Please send your inquiry and all required documentation to [email protected]. Our team will review your request and respond within 2–3 business days to confirm your eligibility.

Kindly wait for a confirmation email with the return address before shipping your package. Once your return has been sent, please provide the tracking number from your chosen carrier for reference.

Refund Processing Time

Refund Processing

Refunds are typically processed within 2 business days after we receive your returned item. Once your return is confirmed via email, a full refund—including any original shipping fees—will be issued to your original payment method.

If the refund does not appear within 10–15 business days, please contact your bank or credit card provider for further assistance.

Important Notes

Our return policy is valid for 30 days from the date of delivery. Within this period, you may request a return or exchange.

Please note:
– Return shipping costs are the responsibility of the customer.
– We are not liable for any damage or loss that occurs during return transit.
– We are not responsible for ineligible return requests or lost return packages; these must be resolved directly by the customer.

Before initiating a return, please contact our Support Team for assistance.

If you have any questions, feel free to reach out through our Contact Us page.